Classic online community management is nearly completely remote direction of employee and volunteer efforts, and folks with a longer-term career in the discipline usually develop a robust set of best practices for this balancing act. As a result of two decades in the vocation, I’ve accrued some skill in this Read more…
I’d like to take the opportunity to lay out a few of the must-do’s and don’ts I’ve picked up from hiring Community Managers. It is my hope that this will help save those in our profession tremendous heartache, as well as improve the ability to identify and cultivate promising professionals to join our discipline.
Forums generate valuable content, provide a home base for users, and help build relationships between staff, sales clients, and an involved audience. One of the goals of any organization should be to build up new community to add the strength that a vibrant forum can bring to a site and service.
A short while ago, a producer colleague of mine introduced a an aspiring community professional who asked if I had some tips and pointers for anyone looking to get started in the discipline of community management. In no particular order, here are the top pointers I’d give anyone starting out.