The Communification of Your Service

Forums generate valuable content, provide a home base for users, and help build relationships between staff, sales clients, and an involved audience. One of the goals of any organization should be to build up new community to add the strength that a vibrant forum can bring to a site and service.

7 Tips for Aspiring Community Managers

A short while ago, a producer colleague of mine introduced a an aspiring community professional who asked if I had some tips and pointers for anyone looking to get started in the discipline of community management. In no particular order, here are the top pointers I’d give anyone starting out.